May 3, 2016 at 10:49 AM #5472Trent HergenraderParticipant
Our camp is this Friday and i’m just now learning that many registrations have gone missing. When I heard about the first couple I figured it was user error, but now I’ve have about 10 people indicate that they filled out the form on the Register page but for some reason it didn’t go through to the THATCamp registration database.
Any idea why? It’s a bit late to do anything now, but I’m getting nervous that we’re not going to have enough food…May 3, 2016 at 10:52 AM #5473May 3, 2016 at 10:53 AM #5474May 3, 2016 at 1:22 PM #5475Trent HergenraderParticipant
Thanks! Just shot you an email with names.March 6, 2018 at 2:25 PM #5692Kristen LillvisParticipant
I have had this same problem this week and last–several people have said they registered but the registrations aren’t going through.March 6, 2018 at 3:44 PM #5693
Hi Kristen, this is for THATCamp Marshall 2018 at http://marshall2018.thatcamp.org/, correct? Not THATCamp Ohio 2018 in September?
You’ve got 29 approved registrations on THATCamp Marshall 2018, and they’ve all got active user accounts, so everything looks normal. When you say they “didn’t go through,” do you mean that the registrant didn’t get their activation email? Emails from WordPress do often go to spam, so that could be what’s happening — you can ask your registrants to check their spam folder or (which is easier) just reset their password by clicking on the “Log in” link on your site at http://marshall2018.thatcamp.org/wp-login.php and clicking “Lost your password?” They will need to enter the same email address they used to register for the site.
If on the other hand people are saying they can’t *finish* the registration process, that would be more worrying. Can you take a look at your registrant or user list and let me know if there’s a person who should be on it but isn’t? A name is sufficient. That would help me to figure out what exactly is happening.March 6, 2018 at 4:01 PM #5694
By the way, regarding the issue that began this thread, I looked through my email and it looks like we never figured out what was going on there. But do note that although it’s not a perfect solution you can add users to your site manually — see instructions near the bottom of the Help page http://thatcamp.org/help/organize/registrations/ underneath “Other means of registration.” They won’t show up in the Registration list, but they will have access to the site and will show up on the Campers page.
March 8, 2018 at 3:32 PM #5696Kristen LillvisParticipant
- This reply was modified right now by Amanda French.
Thanks, Amanda. We figured out that it might be a browser issue (IE)? I appreciate your help!
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