Let me know if you have any further trouble.

I need to change a date for THATCamp Ohio 2018, and while I was able to so before, I can
’t figure out how at this time (and to make the date change appear on the main THATCamp page). Our date is now Sept. 22, 2018. Help, please? Thank you!

Best,
Kristen

It is supposed to use that template by default, though, so I
’ll check to make sure that
’s happening on new sites.

I am having this same problem. I only have two registrations, but neither of them (including my own) is showing up on the
« campers
 » page. Does it just take some time for them to populate?

Thanks!
Erika

Sorry for my delay in replying! I was away on vacation. Everything looks fine to me now: you
’ve got 17 users and 17 people on your Campers page at http://ugainvalence2018.thatcamp.org/campers/ , including Anirban and Genoveva. I did also fix an issue with your avatar while I was at it. Let me know if you need anything else.

Amanda

One of my campers for THATCamp Marshall received a spam email (please see pasted below):

From: THATCamp <wordpress@thatcamp.org>
Sent: Thursday, March 8, 2018 3:28 PM
To: Lumpkin, Britton
Subject: [THATCamp] New message from Kristen

THATCamp
Hi Britton Lumpkin,
________________________________________

Kristen sent you a new message:
« soniyalove2017 (AT) hotmail.com
 »

« Piacere di conoscerti;
Io sono la signorina Kristen, vedo il tuo profilo su incontro e adoro il tuo profilo, ti ho scelto per il mio amico. per favore, voglio che tu risponda direttamente alla mia email privata a (soniyalove2017 (AT) hotmail.com) in modo che possa darti altre mie foto e raccontarti tutto di me.

))))))))))))))))))))

Nice to meeting you;
I am Miss Kristen i see your profile on meet and I really love your profile, I have chosen you to my friend. please, I want you to reply directly to my private email at (soniyalove2017 (AT) hotmail.com) so that I can give you more of my pics and tell you all about me.
 »

Go to the discussion to reply or catch up on the conversation.

THATCamp wishes you well.

unsubscribe

You
’ve got 29 approved registrations on THATCamp Marshall 2018, and they
’ve all got active user accounts, so everything looks normal. When you say they
« didn
’t go through,
 » do you mean that the registrant didn
’t get their activation email? Emails from WordPress do often go to spam, so that could be what
’s happening — you can ask your registrants to check their spam folder or (which is easier) just reset their password by clicking on the
« Log in
 » link on your site at http://marshall2018.thatcamp.org/wp-login.php and clicking
« Lost your password?
 » They will need to enter the same email address they used to register for the site.

If on the other hand people are saying they can
’t *finish* the registration process, that would be more worrying. Can you take a look at your registrant or user list and let me know if there
’s a person who should be on it but isn
’t? A name is sufficient. That would help me to figure out what exactly is happening.

So sorry for the delay in replying! I tested this to see if deleting a THATCamp also deletes the admin user. And the answer is no: it doesn
’t. Your user account will still exist, and it will allow you to log in to the main THATCamp site here and to any other THATCamps you
’re a member of. So, as you doubtless saw, you go to Tools –> Delete Site and then agree to delete the site permanently, after which it sends the site administrator (you) an email with that language about your site and being gone forever and a link to click. Feel free to click that link.

I did get an error message after clicking the link, but it did nevertheless delete the site (and not the administrator
’s user account). Let me know if you have any trouble and I can delete the site manually. I
’ll see about maybe changing that language, too.

Amanda

Again, see screenshot: https://www.dropbox.com/s/mdrtkadmlz69so6/Screenshot%202017-04-25%2017.13.23.png?dl=0

We do have the Settings>Email USers setup however.

Well, not easily — those options are coded in to a custom plugin. But let me take a look; I think I can do it.

Amanda

I
’m also unable to edit my profile! When I log in and visit my profile page at thatcamp.org/people/rowellcj then click Edit I get the message
« You do not have sufficient permissions to access this page.
 » Same result if I visit thatcamp.org/wp-admin.

Many thanks,
Chelcie

You weren
’t a user on the http://florida2017.thatcamp.org site (maybe you registered on site instead of through the website?) but I went ahead and added you as an author to the site, so you should be able to add your notes now.

Cheers,

Amanda

Oh sure, I still hang out and do this kind of thing when I can. Glad to hear it
’s fixed. For future visitors to the thread, this issue used to happen when someone registers through the main site (thatcamp.org) and then wasn
’t attached to any particular
« subsite
 » such as newngland2017.thatcamp.org. It should now be the case that registering on the main site only *does* allow you to edit your profile.

But for cases like Natalie
’s, I think it depends on where you
’re coming *from* when you try to edit your profile, so that if you come from a URL for a
« subsite
 » that you
’re not a member of you might get that “You do not have sufficient permissions to access this page” error.

Amanda

Sorry for delayed reply! Absolutely — these are options you can uncheck in the Dashboard by going to TC Registrations –> Settings. I
’ll take the liberty of going to your site now and unchecking them, which will remove them from the form.

Cheers,

Amanda

If any other users encounter this issue, please either use a different email account with your THATCamp user account or else write chair at thatcamp dot org to have your password manually reset. Sorry!

Sorry to hear it! I tried resetting my own password and couldn
’t reproduce the problem. If you give me the user
’s name and email address, I
’ll look into it. Worst comes to worst, I can manually reset it for them. You can email the info to chair at thatcamp dot org.

Cheers,

Amanda

Thanks for any help,

Lisa

maybe delete user?

Thanks!

Hi ?Jay Twomey?,

sow1 sent you a new message:
« HI
 »

« I am prisca please contact me on my email address ( priscasow2 at hot ma
 »

Go to the discussion to reply or catch up on the conversation.

I
’m sorry, but I
’m having the same problem and I
’m trying to update before a camp next week. Apologies!

Mary

Any idea why? It
’s a bit late to do anything now, but I
’m getting nervous that we
’re not going to have enough food…

http://ritdhss2016.thatcamp.org/

I updated some code on the website today, and when I test it now, logged-in users can edit their profiles properly. Can you try again? If it is still broken for you, please give me your username and I
’ll investigate further.

Amanda

Thanks to some volunteer development time, new users who register for your THATCamp will now get an email with a link they can click to set their password. The issue was due to a WordPress update that broke that function in the THATCamp Registrations plugin. Read more at https://github.com/chnm/thatcamp-org/issues/124 if you like.

Let us know if there are any further issues!

Amanda

Drat, you
’re right that you don
’t have the right to set people
’s passwords — sorry. Since I
’m a system admin, I can, and I mistakenly thought site-level admins could too. The better workaround, then, until we get this fixed, is to manually email people the link to reset their passwords: http://thatcamp.org/wp-login.php?action=lostpassword People whose registrations are accepted are getting properly created as users and added to your site, so they just have to
« reset
 » (really set) their passwords to find out what they are.

Sorry for the inconvenience! Will try to get it fixed.

Thanks,

Mia

Yes, if you have admin privileges on your site, you can go to users
’ profiles and set a password for them and email it to them manually. Your site is http://cny2016.thatcamp.org, correct? I
’ll do some testing to see if I can replicate the lack of emails sent. It is true that sometimes they go to people
’s spam folders, which might be all that
’s happening. If not, I
’ll try to pin it down.

Cheers,

Amanda

Do be sure not to test the registration form with the same account as you use to administer the site; sometimes that affects your ability to access it, although this looks like a different thing. Anyway, let us know if you have any more trouble!

Is there a way to access the camp that I registered?

She can
’t register because she
’s already a user: the main point of registration is to create the person a user account on the site. If it bothers you to have the registration list and the user list out of sync, you could remove her as a user and let her fill out the registration form.

Admittedly, the registration form should probably give you an error message along the lines of
« You are already a user on this site
 » when you submit a registration request and are already a user, which I
’ve just tested and which apparently it doesn
’t do. We don
’t have any developers currently who might add such a message, but maybe this weekend I can take a look to see if I can add it in myself. It
’s probably beyond my capacity, though. Sorry!

As per our email correspondence: all fixed! Yes, we
’ve had that happen before, where people manage to remove themselves as Administrator by testing the registration form with the same email address (which tries to add you as an Author), although I thought we had coded in a prevention for that. In any case, it
’s easy enough to fix manually, and I
’ve added you back as an administrator.

Cheers,

Amanda

You attempted to access the
« This&THATCamp Sussex Humanities Lab
 » dashboard, but you do not currently have privileges on this site. If you believe you should be able to access the
« This&THATCamp Sussex Humanities Lab
 » dashboard, please contact your network administrator.

…notification when I try to follow up on them.

Any chance you could help me out and make me an admin again?

Thanks!

Thanks for this report! You
’re right, the site was slow yesterday. I see you
’ve been corresponding on Twitter about it with @reclaimhosting, as we have, and they
’re tweaking things. For future readers of this post, see https://twitter.com/ReclaimHosting/status/697548358316126212 and associated conversations.

FYI, although the site is running MUCH better these days than it was before we moved to Reclaim, we do still have periodic issues, often due to the fact that it
’s a great big network with 250+ sites and 9000+ users. But at least they
’re not the SAME issues! If you
’re interested, see this account of the history of THATCamp website issues over on the THATCamp Council forum at http://thatcamp.org/forums/topic/january-2016-thatcamp-council-meeting-agenda/ . Might write a blog post soon about it, as well.

Do feel free to keep talking to @thatcamp and @reclaimhosting on Twitter, but of course you can also post here if you like.

Cheers,

Amanda

Like Stuart, I am noticing that performance of our THATCamp website is painfully slow, and I share his concerns about whether it will deter potential attendees.

Is there anything that could be done in the near-ish term to improve performance?

Many thanks,
Chelcie

All fixed! Had happened to other THATCamps as well. I must admit I
’m not at all sure what caused the problem, but I
’ll keep an eye out for the next couple weeks to make sure it doesn
’t recur. Fingers crossed it was just a one-time error (maybe human?). Do let us know if you have any other trouble.

Cheers

Amanda

Thanks very much for the swift reply! No rush, just whenever you have a moment at home to fix it. From what I remember, registration was smooth and I think the site showed up on the home page right away. I
’m not sure when it disappeared, I hadn
’t checked in a little while.

Thanks,

Mia

I can fix this, but it
’ll be easier for me to do from home, where I
’m headed in about an hour. Check again tonight or tomorrow morning and it
’ll be fixed.

Meanwhile, for purposes of identifying the cause so we can ensure this doesn
’t happen again, can you tell me whether you had any problems when you registered the site on November 19th? That
’s when the
« group
 » gets created that ensures your site shows up on the home page of thatcamp.org. Doesn
’t sound like it, not if your site used to show up there and now doesn
’t.

Amanda

To make a long story short, there
’s a little conflict with the plugin that runs the forums and BuddyPress or WordPress multisite; when registering through the main site at thatcamp.org, users were given roles on the forums instead of roles on the main THATCamp website. Boone fixed it so that when new users register they
’ll be made
« Subscribers
 » on the THATCamp website, which means that the
« Edit Profile
 » link will work properly. See thread at https://github.com/chnm/thatcamp-org/issues/41

I also went back and changed all the existing users with insufficient permissions to Subscribers, so it should be okay for everyone. Let me know if not.

Amanda

Sorry to be a pain!!

We use WordPress Networks here as well, if you ever need another person !

Thanks again!
Lisa

A bit late to reply, but yes! Do create a new site each year: we like to save records of the old ones, so we decided early on to ask people to create a new site for every THATCamp. If you like, though, I can give you an export of all the content and files from last year
’s site so that you can easily recreate the similar information. Let me know.

Amanda

I fixed this — it now says
« THATCamp U Cincinnati 2016.
 » Let me know if that
’s the correct title.

Technical explanation: the way we have the THATCamp site set up, it runs both WordPress Multisite and BuddyPress. Multisite is the functionality that allows everyone to have their own separate site on the thatcamp.org domain, while BuddyPress is organized around the concept of
« groups.
 » Boone Gorges, our developer, made it so that BuddyPress
« Groups
 » are mapped onto Multisite
« Sites,
 » and it
’s the BuddyPress Group names that show up in the list on the main page. That means that editing the site title after you
’ve submitted the initial THATCamp Registration page (which creates the Groups) doesn
’t change what
’s on the home page.

Only THATCamp network administrators (i.e., the THATCamp Council) can edit Group names by going to Network Admin –> Groups.

Thanks for taking a look, Frédéric!