send email to all users?

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This topic contains 7 replies, has 2 voices, and was last updated by  Amanda French 2 months ago.

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  • #5537
    Profile photo of Lisa Haitz
    Lisa Haitz
    Participant

    Is this possible? I see the settings for email users, but not how to actually do it.We want to send an update. Thanks!

    #5540

    Amanda French
    Keymaster

    Yes, indeed. If you’re an administrator and log in to your site, you should see an option called “Email Users” in the sidebar, a couple of options below Settings. Click that, and you’ll have the option to email a group. See screenshot at https://www.dropbox.com/s/jcsds6x9d433wbc/Screenshot%202017-04-25%2011.29.41.png?dl=0

    #5542

    Amanda French
    Keymaster

    I should add that you can also choose Users –> Export to CSV and get a spreadsheet of all user information, including their email addresses. From there you could put the addresses into an email program, though I’ve found it’s best to do it in batches of 30 or so.

    #5543
    Profile photo of Lisa Haitz
    Lisa Haitz
    Participant

    Well- your screen shot shows what I thought we should see. But we dont have that link as indicated on the screenshot.

    We do have the Settings>Email USers setup however.

    #5544

    Amanda French
    Keymaster

    That’s weird, Lisa — that plugin should be activated on all the sites by default, and since you have the settings, sounds like it is actually activated. Let me check into it.

    #5546

    Amanda French
    Keymaster

    I suspect there might be a plugin conflict or a server setting that is preventing you from accessing that feature, Lisa. It might take me awhile to resolve, if at all. Meanwhile, my test user (which is an admin on the http://ucincinnati2017.thatcamp.org/ like you) DOES have the Users –> Export to CSV option, so I’ll ask you to use that for now. If I get the Email Users plugin thing resolved I’ll let you know.

    Again, see screenshot: https://www.dropbox.com/s/mdrtkadmlz69so6/Screenshot%202017-04-25%2017.13.23.png?dl=0

    #5547
    Profile photo of Lisa Haitz
    Lisa Haitz
    Participant

    thanks for assistance!

    #5548

    Amanda French
    Keymaster

    Looks like I fixed it through the classic method: turning it off and turning it back on again. :) You should have the Email Users option now, Lisa. Thanks for bringing it to our attention!

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