Registrations going missing

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This topic contains 7 replies, has 3 voices, and was last updated by  Kristen Lillvis 2 months ago.

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  • #5472

    Trent Hergenrader
    Participant

    Our camp is this Friday and i’m just now learning that many registrations have gone missing. When I heard about the first couple I figured it was user error, but now I’ve have about 10 people indicate that they filled out the form on the Register page but for some reason it didn’t go through to the THATCamp registration database.

    Any idea why? It’s a bit late to do anything now, but I’m getting nervous that we’re not going to have enough food…

    http://ritdhss2016.thatcamp.org/

    #5473

    Amanda French
    Keymaster

    Yikes, that’s no good. Let me take a look at the actual database and see if there are any records there — can you give me a name or two of people it’s happened to? You can send them to gro.p1525955041macta1525955041ht@ri1525955041ahc1525955041 if you don’t want to post them publicly.

    #5474

    Amanda French
    Keymaster

    In fact the more info you can tell me about it, the better I can troubleshoot, so do please forward emails from whoever you have reporting that issue to gro.p1525955041macta1525955041ht@ri1525955041ahc1525955041. Sorry for the trouble!!

    #5475

    Trent Hergenrader
    Participant

    Thanks! Just shot you an email with names.

    #5692

    Kristen Lillvis
    Participant

    I have had this same problem this week and last–several people have said they registered but the registrations aren’t going through.

    #5693

    Amanda French
    Keymaster

    Hi Kristen, this is for THATCamp Marshall 2018 at http://marshall2018.thatcamp.org/, correct? Not THATCamp Ohio 2018 in September?

    You’ve got 29 approved registrations on THATCamp Marshall 2018, and they’ve all got active user accounts, so everything looks normal. When you say they “didn’t go through,” do you mean that the registrant didn’t get their activation email? Emails from WordPress do often go to spam, so that could be what’s happening — you can ask your registrants to check their spam folder or (which is easier) just reset their password by clicking on the “Log in” link on your site at http://marshall2018.thatcamp.org/wp-login.php and clicking “Lost your password?” They will need to enter the same email address they used to register for the site.

    If on the other hand people are saying they can’t *finish* the registration process, that would be more worrying. Can you take a look at your registrant or user list and let me know if there’s a person who should be on it but isn’t? A name is sufficient. That would help me to figure out what exactly is happening.

    #5694

    Amanda French
    Keymaster

    By the way, regarding the issue that began this thread, I looked through my email and it looks like we never figured out what was going on there. But do note that although it’s not a perfect solution you can add users to your site manually — see instructions near the bottom of the Help page http://thatcamp.org/help/organize/registrations/ underneath “Other means of registration.” They won’t show up in the Registration list, but they will have access to the site and will show up on the Campers page.

    #5696

    Kristen Lillvis
    Participant

    Thanks, Amanda. We figured out that it might be a browser issue (IE)? I appreciate your help!

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